The System
Our reporting system allows users to flag up a private message or discussion post that they consider to be spam, abusive, or otherwise inappropriate. This allows administrators on the platform to review the reported message and take action accordingly.
This document will outline the system features, user journey and available actions for administrators for both discussion posts and private messages.
Private Message Reporting
Summary
Frontend
Admins
User Private Message Report Options
Reporting a message
A user can report a discussion post (provided it hasn’t already been reported and closed) by clicking on the 3-dot menu on the top right of the post in question and then Report Message.
The Report Message lightbox will open and the user can select from the following categories:
After writing a description and then clicking submit, the message text will be hidden and replaced with Message has been reported.
It will also be highlighted in yellow. The user can choose to show the message again if they want by clicking on the 3-dot menu and selecting Show or hide message.
Both users will receive a notification confirming the report.
Nothing further can be done on the part of the user. If the reported post is commented on, marked as safe or deleted by an admin, only the creator of the post will receive a notification about it.
If the report status is set to closed by an admin, all users that reported the post and the original writer will receive a notification.
Admin private message report management
When a post has been reported by a user, admins will receive a notification.
To manage or action the report, you’ll need to go to the Admin Dashboard.
There are two places there where you can view the list of reports. There is a summary on the main Admin Dashboard page, or you can go to the Abuse Reports in the left hand navigation bar.
On the Abuse Reports page, you will see a table of all reports, along with:
Clicking on the pencil Edit icon on the right hand side will display a summary of relevant details at the top, the message or discussion thread, and the reported post highlighted in blue.
Clicking on the eye and envelope icons will allow you to view or message the users involved.
Under the Report Details section, you can change the status of the report by clicking the Status dropdown, to display whether it is open, being reviewed, has been ignored, or has been closed. Additionally, you can add notes to the report using the Admin Note box.
Discussion Post Reporting
Summary
Frontend
Admin side
Discussion Block Settings
The admin options for the reporting feature are accessed via the Edit option on the Discussions block, to open the admin panel.
The options related to reporting are as follows:
Allow reports
Allows posts and comments to be reported by users.
Allow to auto-hide reported posts
Posts are automatically hidden without administrator input if the reporting threshold is met. For example, in the screenshot below, 3 people (the default setting) need to report a post before it will be auto-hidden.
Soft-hide reported messages
This option will only display if Allow to auto-hide is enabled.
Soft-hide means the text in the reported post is replaced with the ‘hidden’ message by default, but the user can use the 3-dot menu to choose to show the original message again.
If this is turned off, the message text is hidden and the 3-dot menu becomes only visible to admins.
User Discussion Report Options
Reporting a message
A user can report a discussion post (provided it hasn’t already been reported and closed) by clicking on the 3-dot menu on the top right of the post in question and then Report Message.
The Report Message lightbox will open and the user can select from the following categories:
After writing a description and then clicking submit, the message text will be hidden and replaced with Potentially offensive message hidden. It will also be highlighted in yellow.
If soft-hide is enabled, the user can choose to show the message again if they want.
Nothing further can be done on the part of the user. If the reported post is commented on, marked as safe or deleted by an admin, only the creator of the post will receive a notification about it.
If the report status is set to closed by an admin, all users that reported the post and the original writer will receive a notification.
Admin Discussion Report Management
When a post has been reported by a user, admins will receive a notification.
To manage or action the report, you’ll need to go to the Admin Dashboard.
There are two places there where you can view the list of reports. There is a summary on the main Admin Dashboard page, or you can go to the Abuse Reports in the left hand navigation bar.
On the Abuse Reports page, you will see a table of all reports, along with:
Clicking on the pencil Edit icon on the right hand side will display a summary of relevant details at the top, the message or discussion thread, and the reported post highlighted in blue.
Clicking on the eye and envelope icons will allow you to view or message the users involved.
Under the Report Details section, you can change the status of the report by clicking the Status dropdown, to display whether it is open, being reviewed, has been ignored, or has been closed. Additionally, you can add notes to the report using the Admin Note box.
On the post itself, you have three options:
Mark as deleted
Selecting Mark as deleted will bring up a lightbox for you to optionally leave a message to the user who wrote the post.
After clicking Submit, the post will be highlighted in red.
The user who wrote the post will see the admin comment below the deleted post, whose text will have changed to say ‘Message had been deleted by admin’.
Other users will only see the deletion message.
You can choose to view the content of the deleted message by clicking on the three dot menu and choosing ‘Show deleted message’.
Add comment
Adding a comment to a report will display the comment on the post for the original writer only.
Mark as safe
Mark as safe un-hides the message to all users. The post cannot be edited by the original writer or reported again by other users.
A post that has been marked as safe will show with a green highlight in the Abuse Reports section.
On the frontend, the post will no longer be reportable by other users. It can also no longer be edited by the author.
For any questions not answered in these guides, please contact the Client Success Team via your Monday.com Support board.